FAQ & Support

Open Settings → Getting started for rules and scoring, or Playing in this app for the controls. The guides describe your active House rules.

Draw from stock or make a legal discard pickup, play any melds or layoffs you choose, and normally finish by discarding one card. A set is three or four of one rank. A run is at least three consecutive cards in one suit.

A discard pickup takes the chosen card and every newer card above it. The pickup must also meet the active discard-use rules. Check Getting started for the requirements in your game.

Your hand score is the value of cards you played, including layoffs, minus the value left in your hand. Unplayed cards count against you even if they form a meld you could have played. Check the current rules guide for card values and the ending rules.

Select cards in your hand and tap Meld. You can also drag cards to New meld or an eligible table meld. Layoffs can extend either player’s melds; the added cards score for you. If more than one play is possible, choose the intended meld.

Double-tap a card in your hand, drag it to the discard pile, or select one card and tap Discard. Gray cards are unavailable for the current action. Expand your hand or discards when you need larger, individually selectable cards.

In your hand, green borders highlight cards that can extend a table meld. In the discards, they highlight possible legal pickups. The helpers do not include plays that need an added joker, so an unhighlighted play may still be legal. Turn Green borders off in Settings if you prefer; this setting does not require Pro.

Undo reverses draft edits and actions within your current turn for free. Pro adds Undo Turn, which returns to the start of your previous turn, including the opponent’s response. A revealing undo marks the game as assisted.

Accepted actions save automatically. Tap Home, then Resume game to continue. An unaccepted meld draft is canceled if the app is interrupted. Avoid deleting the app to troubleshoot a saved game.

Free and Pro are both ad-free. Pro is a one-time purchase with no subscription. It adds Undo Turn, Skilled and Expert opponents, house rules, colors, statistics, manual hand sorting, and cheats. Open Settings → Pro upgrade - learn more for details and the current price.

Use the same Apple Account that purchased Pro, connect to the internet, and open the Pro upgrade screen. Tap Restore. If it is not found, check the purchase account and contact support with the result; do not buy Pro again just to troubleshoot.

Use Settings → Feedback and describe what you expected and what happened. Export game for support can provide the game evidence needed to investigate. Include your app version, device, and the relevant House rules.

Read the current Rummy 500 Privacy Policy for information about data, diagnostics, and any advertising or purchase services used by the app.

Use Feedback in Rummy 500, or email support@fortuisoft.com. Include the app version, device model, system version, and a description of what happened. Screenshots and the exact message shown are useful.