FAQ & Support

A yellow or green border identifies a pile you can select. A green border adds a hint that the card can help form or extend a set or run. Turn Discard pick helper off in Settings if you prefer to play without that guidance.

That card is unavailable for the current action. For example, a card just taken from the discard pile cannot immediately be discarded. When you select Knock or Gin, some discards would make your hand ineligible and are unavailable.

There is no discard undo. Enable Double tap to discard in Settings to reduce accidental discards. On Mac, the option is named Double click to discard.

Open Settings → Wikipedia on Gin rummy for a game and scoring reference. Pro adds configurable House rules; check the selected rules when a score differs from what you expected.

Pro includes two-player Gin Rummy. Connect both devices to the same Wi-Fi network and select New game in the two-player area on both devices. The local network itself does not need internet access for play.

Check that both devices are on the same network and both have started a two-player game. If iOS requests Local Network access, allow it for the devices to discover one another. Some guest networks prevent devices from communicating; try a network that allows local connections.

If discovery still fails, use Feedback and include both app versions, device models, and the connection message.

Pro adds Skilled and Expert opponents, two-player play, and customization such as Big Cards, house rules, play speed, table colors, hand sorting, statistics, and practice tools. Open Settings → Pro upgrade to see the current offer and price.

1. Use the same Apple Account for App Store purchases that bought Pro.
2. Connect to the internet.
3. Open Settings → Pro upgrade and tap Restore.

If Pro is not found, send Feedback with the exact result. Do not buy it again just to troubleshoot restoration.

The app needs a connection to the App Store to load the offer and complete purchases. Check your connection and purchase account, then try again. If you already own Pro, use Restore. Include any error message when contacting support.

Read the current Real Gin Rummy Privacy Policy for information about data, diagnostics, and any advertising or purchase services used by the app.

Use Feedback in Real Gin Rummy, or email support@fortuisoft.com. Include the app version, device model, system version, and a description of what happened. Screenshots and the exact message shown are useful.